The player from Austria has requested a withdrawal three weeks ago. It has never been received. Player’s complaint has been resolved successfully.
Slotsgallery Casino - Player’s withdrawal has been delayed.
Amount: €300
Slotsgallery Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I requested a payout of 300 euros on 1/14/2022 after successfully wagering the third welcome bonus. My account has been verified. After that, the processing was delayed until January 20, 2022, because there were allegedly technical problems. Since I had deposited with paysafecard, I was informed that the payment could then only be made with a bank transfer. I should get in touch if I haven't received the money by January 27th. have received. I then told the casino on 27.1. send me a bank statement as proof that I haven't received the money yet. Since then, however, I have not received any reasonable answers to my questions. No one can tell me where the problem lies and whether money was transferred at all. I keep getting the same replies from live chat saying they're taking care of it and telling me to wait.
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2 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino? I understood that you haven't received any payment from this casino previously, is that correct?
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello, According to the casino, the withdrawal was processed but I never received the money.
Today I saw that the money has been credited back to my casino account. According to live chat due to technical problems of the payment provider. I am now supposed to request a new payment. Since a payout via bank transfer was not possible, I asked if a payout via Skrill can now be requested. I'm supposed to try, but you can't be sure. Processing would also take longer again now that many withdrawal requests have been received. In the worst case, once they have managed to process the payout and do not accept the payout via Skrill, I can request a payout via bank transfer again. Then I face the same problem again as now.
I never received a transaction number. Also, I got almost no meaningful answers. I was always written the same thing that it was being checked and I should wait. It's my first payout at this casino.
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2 years ago
Translation
Hello, I got the money in my bank account earlier. Although the casino said they got the money back and it was credited back to my casino account this morning. I then requested another withdrawal, which hasn't even been processed yet, but now all of a sudden I've received the money.
thank you
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sandra, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
