Slotsgallery Casino - Player's deposit is delayed and account requested for closure.

Deposited 30$ waited over an hour. Than was told 3 different time frames from 3 different customer support agents.

72 hours -48 hours- 24 hours. I asked to close my account out of frustration!

Dear Diane66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Diane66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank yo Nick. Having played many times at various casinos I have never experienced

any loss of funds before. I will not spend any more of my precious time chasing money. Also I will not deposit any money at your casino as I closed my account due to a negative experience.

Thank you for your response in this matter. I wish you continued success moving forward. Thank you ! 😊

Dear Diane66,

As you did not specify any exact issue, and you requested to close your account, can the complaint be closed or you wish to try to resolve an issues - in this case you have provide evidence requested in my first post.

Dear Nick,

pls close the case as I am ok. The $ is gone and I will move on. Thank you. 🙂

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.