Slotsgallery Casino - Player’s deposit has never been credited to his casino account.

I deposited $30 by visa as the processing times are instant.

The money was debited from my bank account instantly but 12 hours later is still pending in the casino account with no explanation at all from support

Dear patrickcourt17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Player's additional comments:

"Yes this was my first deposit into this casino. The money is not lost, it has been taken byvthe casino"

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

Dear patrickcourt17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.