Slotsgallery Casino - Player complains about unfair gaming experience.

1. I've made a whopping 449 transactions only to withdraw some winnings 7 times!
2. I've won $258,300 AUD then lost it all in under 1 week
3. I've lost almost 98% of all my deposits made to Slots Gallery
4. At times hundreds of spins are made without no bonuses won
5. The Chilli Hunter slot kept on crashing when betting large amounts and I hit up approx. 20 bonuses on this slot betting $200 a spin and not winning over $3000AUD in all of these 20 bonus spins in a row, this seems rigged!
6. Slots Gallery customer support won't provide any bonuses or refunds despite providing evidence of unfair gaming experience on their site.

Dear Nath_M,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Petronela,

please see my email sent just now with evidence provided to support my dispute against Slots Gallery.

Hope the attached email evidence is sufficient information to assist in this review.

Kind regards,

Nathan

Hi Petronela,

I have further concerns that everytime I receive a no deposit bonus from Slots Gallery, they always are impossible to clear the x40 wager. I’ve only ever cleared 4 out of 52 bonuses.

How impossible to win!

Ever since I lost big, I continue to lose every single deposit made, it’s a vicious cycle!

Hi Nath_M,

Thank you for your email and the provided game history. I have thoroughly examined the entire PDF file. Please be aware that the game history indicates multiple instances of winning, but instead of withdrawing your earnings, you opted to continue playing and eventually depleted your funds. Regrettably, I have not identified any grounds to support a refund claim or any indication of unfair practices by the casino.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I have further concerns that every time I receive a no deposit bonus from Slots Gallery, they always are impossible to clear the x40 wager. I’ve only ever cleared 4 out of 52 bonuses.

How impossible to win!

Ever since I lost big, I continue to lose every single deposit made, it’s a vicious cycle!

What was I able to do if I requested to withdrawal lump sum of the winnings?

Slots Gallery denied this request of mine and said that I can only withdrawal 22,500 AUD max. per month.

That's garbage! The casinos want the players to gamble their entire balance before they are able to withdrawal their winnings.

Regrettably, we did not uncover any unfair actions on the part of the casino, and the provided information and game history did not yield substantial grounds to pursue this case.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.