The player's deposit did not arrive for unknown reason. The complaint was closed as the player's money got credited.
Slotsflix Casino - The player's deposit did not arrive.
Amount: €1,500
Slotsflix Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Slotsflix Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited 2x400 euros and today 1x500 euros! My account was debited and my bank said I have confirmed the amounts but were confirmed by the casino as being on hold, my bank account was debited but never credited!
Automatic translation:
Public
Public
2 years ago
Dear triller02,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
2 years ago
Translation
Hello,
the payment provider/ my bank has already investigated the case and believes that the transactions have been carried out. I get no response from the casino to my inquiries.
Automatic translation:
Public
Public
2 years ago
Translation
The bank sends me more precise data about the payment made by e-mail so that it can be forwarded to the recipient/casino. I have not received any responses to my email inquiries from the casino.
Automatic translation:
Public
Public
2 years ago
Translation
There seems to be some chargebacks now. Please wait another 2 days. Thanks
Automatic translation:
