The player from Washington had won $4800 but encountered difficulties when he tried to withdraw the maximum cash-out of $1500 using Bitcoin. The player had previously dealt with issues regarding double charges. His account had been verified for withdrawals, and the double charges were rectified by his bank. However, he was only permitted to make deposits via cryptocurrency. Despite his multiple attempts to contact the casino about his withdrawal issues, no solution was provided. The player did not respond to further inquiries from our team, which led to an inability to investigate further and the subsequent rejection of the complaint.