The player from Washington had won $4800 but encountered difficulties when he tried to withdraw the maximum cash-out of $1500 using Bitcoin. The player had previously dealt with issues regarding double charges. His account had been verified for withdrawals, and the double charges were rectified by his bank. However, he was only permitted to make deposits via cryptocurrency. Despite his multiple attempts to contact the casino about his withdrawal issues, no solution was provided. The player did not respond to further inquiries from our team, which led to an inability to investigate further and the subsequent rejection of the complaint.
SlotsandCasino - Player's troubles with cash out and double charges.
Amount: $1,500
SlotsandCasino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
I won 4800 on a 150 bonus on Christmas. 2 weeks before this they double charged me and my bank investigated and found a few double charged. I'm in limbo because on that 4800 the max cash out was 1500. I go to cash out and I hit Bitcoin cash out and it says contact cs. Cs isn't able to do anything about it. I'm in the high rollers club I've spent thousands. I just hope they do the right thing
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11 months ago
Hello westernmineralright,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsandCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many of those double charges have been made? Did they never show up on your casino account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
hey nick account is verified for withdraws. it was super rigorous but it was verified for withdrawl. The bank fixed the double charges. these double charges occured at the same time exactly on all three occurances. the bank went threw my account and picked out the double charges. since then it wont let me deposit with debit card only cryoto. and im trying to withdrawl crypto
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11 months ago
i spoke to the casino several times and it was about my withdrawl. the CS couldnt figure out why on their end it was letting them go threw with a withdraw via crypto but not my end. ive been verified for over 3 weeks now.
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10 months ago
Hello westernmineralright,
What is wrong with the crypto withdrawal? Is it now currently pending or you are unable to request it? Did you ever deposit with crypto before?
