The player from Malaysia had their account deleted while they were attempting to withdraw funds. The Complaints Team had reached out to the player for more information to better understand the situation, extending the response time by seven days. However, the player did not respond to the inquiries, which led to the complaint being rejected due to a lack of necessary information for further investigation.
Slots33 Casino - Player's account deleted upon withdrawal attempt.
Amount: 2,000 RM
Slots33 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Slots33 Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
when i want withdraw,this company delete you acc...i dont prefer here,better go play with casino with better review..Poor Company
Public
Public
1 year ago
Dear akor92,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots33 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did the casino inform you about your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sport)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
