Slots Ventura Casino - Player believes that their withdrawal has been delayed.

AVOID THIS SCAM CASINO. I got a $5 no deposit sign up bonus. It had a 60x wager requirement ($300) which was not easy to do. I finished it with betting over $2 and had $230 in my account when it was done. However the second it was complete my balance went to zero. I’ve tried contacting support of what happened to the funds and they said they’ve forwarded to the relevant department after circling around the conversation with constant "please wait while I check" for 30 minutes. They said it also has a max cashout of $100 which is fair but it’s been over a week now and I still did not get my winnings. I’ve emailed support but they have not responded back yet. Support keeps saying it’s been "forwarded to relevant team" after the painfully long waiting there awful support has. DO NOT USE BONUSES ON THIS CASINO YOU WILL NOT GET PAID. Very sketchy casino and looks like a scam with to be honest. Very glad it was a no deposit bonus.

Dear Varghese98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Varghese98,

Have you received your withdrawal from the casino yet?

Dear Varghese98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.