HomeComplaintsSlots Rush Casino - The player's withdrawal is delayed.

Slots Rush Casino - The player's withdrawal is delayed.

Amount: $300

Slots Rush Casino
Safety Index:Below average
Submitted: 20 Jun 2022 | Case closed : 28 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over 4 months. The complaint was closed as the player stopped responding.

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2 years ago

I've been in the damn queue for 4 months. Ow waiting to withdraw via cash app my winnings.

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2 years ago

Hello cfisher31cf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Rush Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

I spoke to casino 4 months ago in regards to adding money to my account I couldn't get it resolved then either so I was only able to play 20 dollars. I don't know since when my account has been verified.


Thank you

Courtney

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2 years ago

Hello cfisher31cf,

Are you waiting for a deposit or for a withdrawal? What is your current balance on your casino account?

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2 years ago

Dear cfisher31cf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

I have been waiting to withdraw 300 for over 4 months now.

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2 years ago

Dear cfisher31cf,

We would still need a little more detail in order to contact the casino. Can you please forward some evidences like communication with the casino, screenshot of the pending withdrawal or anything else you have to nikolas.b@casino.guru?

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2 years ago

Dear cfisher31cf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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