HomeComplaintsSlots Rush Casino - Player is experiencing an undefined problem.

Slots Rush Casino - Player is experiencing an undefined problem.

Amount: €5,000

Slots Rush Casino
Safety Index:Below average
Submitted: 04 Feb 2023 | Case closed : 26 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Austria complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I've been playing the game for a few weeks. Also paid for withdrawal. And when I'm down to zero, I jump back to 120 hours. And it's been like this for two weeks.

Automatic translation:
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1 year ago

Dear bernd190874,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? What the disputed amount represents, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago
Translation

I play the game to reach that amount. Must watch hundreds of ads. Until I get to Verify. Then I have to pay an amount of 4.49 € for processing. Then I have to wait, there are still about 6000 people ahead of me, waiting 120 hours and when I get to 0 hours, it starts all over again, waiting 120 hours.

And this has been going on for over 2 weeks

Automatic translation:
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1 year ago

Do I understand correctly that you play some kind of tournament, bernd190874? Could you please advise if there's any specific link for this promotional offer?

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1 year ago

Dear bernd190874,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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