The player from Austria complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.
Slots Rush Casino - Player is experiencing an undefined problem.
Amount: €5,000
Slots Rush Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Slots Rush Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've been playing the game for a few weeks. Also paid for withdrawal. And when I'm down to zero, I jump back to 120 hours. And it's been like this for two weeks.
Automatic translation:
Public
Public
1 year ago
Dear bernd190874,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? What the disputed amount represents, please?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 year ago
Translation
I play the game to reach that amount. Must watch hundreds of ads. Until I get to Verify. Then I have to pay an amount of 4.49 € for processing. Then I have to wait, there are still about 6000 people ahead of me, waiting 120 hours and when I get to 0 hours, it starts all over again, waiting 120 hours.
And this has been going on for over 2 weeks
Automatic translation:
Public
Public
1 year ago
Do I understand correctly that you play some kind of tournament, bernd190874? Could you please advise if there's any specific link for this promotional offer?
