Slots Rush Casino - Player is concerned about her withdrawal

My name is Shamekia LaShun Berry. I won $500 playing Slot Rush and it's scheduled to be deposited into my Cashapp in 6 days. I'm not sure if my funds will deposited into my correct account because the cashout automatically occurred.

I also believe that my stalker is trying to secretively steal my cash payout and that is the reason my payment is being help up.

How can verify the account information such as the account number and routing number of where Slot Rush will send the $500?

I requested for SlotRush to send my winnings to be sent to Cashapp: phone number is (601) ***-**** and Cashtag is: $G***

Did someone try to intercept my winnings and send my winnings to someone else's account?

Dear id0001050093265,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify what you mean by "the cashout automatically occurred"?

Please understand that you have contacted an independent online casinos database that acts as a mediator in resolving players' disputes between players and casinos. If you feel like your funds are being stolen by someone else, this is not the case for us and I can only recommend that you contact the casino and your local police and discuss the issue with them.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

How would the local police know where my funds are going? I gave your company my card information. And do you know the name of the casino that I need to contact because Slot Rush referred me to Casino Guru. I was playing SlotRush and won $500. What casino runs Slot Rush?

Hey Katrina. Before I can make a police report, we are required to trace the payment to see if it went to any other account than the account I provided. As of now, there is no reason to get law enforcement involved because I don't have any evidence that crime has been committed.

The police won't file my report based on "how I feel." I gotta know that my $500 in winnings have really been stolen.

So will you please trace my winnings and tell me where the money was deposited?

Thank you for your reply, id0001050093265. Please understand that we also cannot proceed with this complaint only based on your suspicion. Moreover, as an employee of an independent website (casino.guru), I don't have access to information about your casino account, therefore I cannot investigate who is trying to withdraw your funds and if your feeling is correct. If you and the police wouldn't know, how would we know if there is someone trying to steal your money? It would probably be illegal for us as a third-party mediator to try to trace your transactions due to a violation of data protection regulations.

Furthermore, you should always be the only person who has access to your casino account and if someone else managed to use it and withdraw your funds, I am sure you will agree with me that the casino is not the first to blame.

Lastly, this casino refused to respond to us and complaints on our platform, and will only cooperate with their approved Alternative Dispute Resolution provider (IBAS). This means that even if we wanted to help, the casino would not be willing to reply to your complaint.

At this point, we are not able to proceed with this case further, however, you can try contacting the ADR as the casino probably could share the required information with them.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.