Slots Paradise Casino - Player's withdrawal of winnings is delayed.

Tried to make a withdrawal after winning 1100 dollars and have been getting the run around for 5 days and still haven't gotten paid even after they said it was approved. I'm extremely upset with the way they've handled the situation . They told me they already sent the money but after messaging repeatedly and calling over and over they said they haven't sent the money and I have no recourse for this

Hello nojaycat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Paradise Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear nojaycat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.