The player from Ukraine had used free spins and won $2400. After successfully verifying his account, he attempted to withdraw his winnings. The casino had marked the withdrawal as paid, however, the funds did not arrive in his wallet. We had reached out to the player for more information to investigate his complaint. However, due to the player's lack of response to our queries, we were unable to carry out a thorough investigation. Consequently, we had to reject the complaint.
Slots of Vegas Casino - Player's winnings are missing after successful withdrawal.
Amount: $2,400
Slots of Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
The casino did not transfer my money after it gave me free spins. I played according to the terms and won an additional $2400. Initially, they required verification which I passed on the fifth attempt. However, when I withdrew the money, they marked it as payment, but the money disappeared from the casino account and did not reach my wallet!!!
Automatic translation:
Public
Public
6 months ago
Hello filia8800,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? What kind of bonus did you use to accumulate your balance? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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