Hello BonBon106,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? When exactly did you request for the self-exclusion? How much real money balance did you have on your account? Was your account ever verified or processed any withdrawals before?
Thank you very much in advance for your reply.
Best regards,
Nick
Hello BonBon106,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? When exactly did you request for the self-exclusion? How much real money balance did you have on your account? Was your account ever verified or processed any withdrawals before?
Thank you very much in advance for your reply.
Best regards,
Nick