Slots.lv Casino - Player believes that their withdrawal has been delayed.

I had gotten the hat bonus on 250 a spin in their leprechauns golden Trail game and it completed the whole bonus and it ended up paying me out $168.50 and I’ve written the customer service about it ever since it has happened, which was now been three days ago because it never actually paid me for my for my winning on that and I told them that and they told me 24 to 48 hours after 48 hours they didn’t even have a timeframe so there’s basically sticking me around and I’m super fucking pist!! THERE ROBBING OUT OF WINNINGS I WON FAIRLY!!! There cheaters!!!!

Dear Blackrabbit6910,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Blackrabbit6910,

Have you received your withdrawal from the casino yet?

Dear Blackrabbit6910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.