The player from Croatia reported that the casino had taken over 800€ from her account after she had completed all verifications, with winnings pending for over two weeks. She claimed that the account closure reasons provided by the casino were false. The issue was resolved by confirming that the player's account had been closed due to the use of a VPN, which was prohibited by the casino's rules. The casino was within its rights to void winnings and block the account for this reason.
Slots Hammer Casino - Player's account has been closed and winnings confiscated.
Amount: €827
Slots Hammer Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Slots Hammer Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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2 months ago
SHUT THIS SITE DOWN, STEALING YOUR MONEY
They took more than 800e from my account after all verifications I send and had money in pending for more than 2 weeks.
If you earn money thy just took it from you because that is not in their interest, it disgrace !!
They made reason because how your account can be closed and none of them is true.
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2 months ago
Dear Brunomk98,
Thank you for submitting your complaint, and I’m sorry to hear about the issues you’ve experienced with Slot Hammer Casino. To better assist you in resolving this matter, I would appreciate your help with a few additional details.
- Could you kindly let me know when your account was verified?
- Additionally, may I ask whether you were playing casino games or participating in sports betting?
- Lastly, have you ever accessed the casino while using a VPN?
Your responses will help us move forward more effectively, and I look forward to hearing from you.
Best regards,
Nick
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2 months ago
Hello Nick,
first verified document was 3.9.2024 and last one 13.9.2024.
I was betting on sport and never took bonus.
When I was loging in on mobile i was using vpn.
Thank you,
Bruno
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2 months ago
Dear Brunomk98,
According to the rules governing your account, it was closed due to the use of a VPN. In most casinos, altering your IP address is strictly prohibited, and they reserve the right to void any winnings and block your account as a result.
Is there anything else we can assist you with?
Best regards,
Nick
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2 months ago
Dear Brunomk98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
VPN is on because of different reasons, dont have anything to hide, now is turned off
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2 months ago
Dear Brunomk98,
Thank you for your understanding. As you have confirmed the use of a VPN, we will now proceed with closing your complaint.
Please be reminded that only a small number of casinos permit the use of VPNs. Since this particular casino restricts VPN usage, they were within their rights to close your account upon detecting it.
If you have any further questions or require additional clarification, please don't hesitate to reach out.
Best regards,
Nick
