The player from Croatia reported that the casino had taken over 800€ from her account after she had completed all verifications, with winnings pending for over two weeks. She claimed that the account closure reasons provided by the casino were false. The issue was resolved by confirming that the player's account had been closed due to the use of a VPN, which was prohibited by the casino's rules. The casino was within its rights to void winnings and block the account for this reason.