The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. Her money hadn't been received yet. The Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal before submitting a complaint. They extended the timer for her response by 7 days. However, due to her lack of response to their follow-up messages, they were unable to proceed with the investigation and had to reject the complaint.
Slots Garden Casino - Player believes that their withdrawal has been delayed.
Amount: $2,500
Slots Garden Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Dear Sfordpotter,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
