Slots Empire Casino - Player’s access to the casino is being denied.

I played at their casino without connected any VPN. With no deposit bonus and fully wagered. But now I can't browse their website.

Dear Roxi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (https://slotsempire.com/en/terms/):

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Do I understand correctly, based on the disputed amount, that you had €150 in your account, all accumulated from a No deposit bonus? Could you please confirm that you have successfully passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes . Winnings accumulated from no deposit bonus. KYC not passed yet.

Thank you very much Roxi for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Roxi!

From now on, I will take care of your complaint. I would like to invite representatives of Slots Empire Casino into this complaint to help us resolve the issue.

Hello Roxi,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50GRATIS and your balance is considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 4/21/2021, however the required deposit was never made. Also, the account was never verified over the phone and there were no documents received according to KYC procedure. In addition to that the last login to the account was made on 4/21/2021 and there were no further logins before the country became restricted by provider.

Considering all above mentioned as well your playable balance on the moment of account closure which was $149, though the minimum amount required for Payout is $150, it won’t be possible to request a Payout at the moment.

Regards,

Slots Empire Casino Team

Dear Roxi,

Unfortunately, Slots Empire Casino has their rules clearly written and you have agreed with them when registering. As it was described by the casino, there was a significant time frame to try to withdraw your winnings, which did not happen and since the casino is not accepting players from your country anymore, we fully understand, that the mandatory processes - verification and deposit are no longer possible to be made.

I am sorry, but there is nothing that we can do for you in this case and the complaint will be rejected as 'unjustified'.