Slots Empire Casino - Player’s access to the casino is being denied.

I can't reach to Slots Empire website.

Dear Ujjal1495,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (https://slotsempire.com/en/terms/):

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Are there any funds being held by the casino? Do I understand correctly, based on the disputed amount, that you had €150 in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes that was my winnings in my account. From welcome bonus. But I played last time when Bangladesh allowed.

Hello Ujjal1495,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50GRATIS and your balance is considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 3/15/2021, however the required deposit was never made. Also, the account was never verified over the phone and there were no documents received according to KYC procedure. In addition to that the last login to the account made on 3/15/2021 and there were no logins anymore before the country has been restricted by provider.

However, the best customer experience is aim of ours and we are ready to make an exception here, so you’ve been emailed with BTC wallet request in order to proceed with Payout.

Regards,

Slots Empire Casino Team

I just now receive my winnings. Thank you Kristina for helping me. Also thanks to SlotsEmpire for this exception.

Awesome news, Ujjal1495. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.