Slots Capital Casino - Player is dissatisfied with the overall experience.

They change their programming to suite them, they lie about cashback & offers they send direct to your email. They have stolen over $20,000 off me.

Dear Keith,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Could you please clarify how the casino "changes their programming"? How did the casino steal $20,000 from you?

I will be waiting for your reply patiently.

Best regards,

Kristina

I have been playing with the site for around six months. In the beginning I won often on large bets. I like to play Viking victory through rival, but now I win next to nothing on high bets. The replies I receive from the company are pathetic & don't make sense.

Thank you for your reply, Keith. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Thank you for your understanding.

Dear Keith,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.