The player was accused of breaching the casino's bonus rules due to a high betting pattern. The player claimed they wouldn't bet higher than €5 because they wouldn't want to lose their winnings. The casino didn't respond to their complaint and it remained unresolved.

The player complained about declined payment from his bonus winnings for the reason of violating maximal bet. Player did not agree and casino responded that they would review this complaint. There is no new info since then.

The player complained about delayed payment of his winnings where casino firstly declined his payment for the reason of random verification process. After this process, the casino became unresponsive and withdrawal was still pending. The casino did not respond to this complaint.

The player complained about delayed payment from this casino. He made a withdrawal and before it, he had sent his verification documents which were approved. Casino responded that the customer was selected for the random verification process. There is no more news about this complaint.

The player's winnings from a bonus were confiscated. The casino stated that the player is from a country that cannot claim any no deposit bonus, but it wasn't stated in the list of restricted countries in the casino's bonus terms and conditions. No more details are available after that. This complaint remained unresolved.

The casino accused the player of violating the maximum bet rule of a bonus even though he played with cash funds. His winnings were voided and deposits were returned to him. He also mentioned he had a bad experience with the whole casino group. No further details are available and the complaint remains unresolved.

The player requested a withdrawal of 410 USD. Later, he used several promotional codes for free bonuses offered by the casino. The casino cancelled the withdrawal and seized the player's funds because they di not allow players to have an active bonus while requesting a withdrawal.

Player from the US was complaining that a minor jackpot had been decreasing up and down and something like this should not happen. The casino admitted this technical glitch and they returned him some of the deposits. Later casino explained that it was not an error but a common behaviour of the system. The player did not agree and he's been still waiting for the rest of his deposits.

The player from the USA won 875 USD and requested a withdrawal. The casino had an issue with the verification documents provided as the player did not own any passport. Later, the casino sent a part of the withdrawal amount to the player and was still waiting for him to provide the requested documents. The player did not confirm whether he was eventually paid the rest of his winnings but from the last comments in the complaint thread, it was clear that he intended to provide the documents.

Player was complaining that after he sent the necessary documentation to the casino he received an email from a different casino's email address stating his documents didn't pass the verification process. After, his account was locked. The player didn't understand the reason, no reply from the casino, no more update.

Player was complaining about a declined payment. Casino accused him of breaching terms and conditions. Player said the rules changed after he had already won the disputed amount. Casino reviewed the player's account and insisted that the player was fraudulent. Player refused this, no proofs from the casino, no more update.

The player from Czech Republic has been accused of opening multiple accounts. His account was closed and winnings from No Deposit bonus cancelled. The casino made a mistake while checking the player's documents (the casino thought that Poruba is a different city than Prague, but in reality, Poruba is a part of Prague) and asked for a passport, when the player clearly stated, that he doesn't travel and his passport is expired. So the casino gave the player a chance to upload new documents, which the player did. The casino refused them saying they are the same documents as previously sent, but we received the same email too, and it was clear to see that new documents were submitted. After confronting the casino about this fact, the representative, unfortunately, stopped replying to the complaint and we were forced to close it as unresolved.