HomeComplaintsSlotparadise Casino - Player’s winnings payout delayed.

Slotparadise Casino - Player’s winnings payout delayed.

Amount: €255

Slotparadise Casino
Safety Index:Above average
Submitted: 04 Jul 2023 | Case closed : 24 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Sweden has been waiting for a week for the casino to pay out his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Haven't paid out the winnings even though almost a week has passed.

Automatic translation:
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1 year ago

Dear Jimpan96, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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1 year ago

No, didn’t made any successful withdrawal before. I think it’s my bank who is the problem. They didn’t accept payments outside Sweden due to laws of money laundering. So I don’t know what to do. The bank has already sent the money back to the casino… 😭

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1 year ago

Thank you for your reply, Jimpan96. Unfortunately, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.


Are there any alternative withdrawal methods available in the withdrawal section that you could use? Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear Jimpan96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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