The player from Germany is requesting a refund in the name of her child who has managed to deposit funds into the casino account. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.
Slotparadise Casino - Player’s child has managed to access the casino website.
Amount: €1,190
Slotparadise Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Ladies and Gentlemen
in my cases there are several problems. First, an account was created in my name (Havva K*****). I didn't create this account, someone else did. It is impossible to find out who created it. Then my daughter Gonca K*****'s credit card was used to make deposits totaling €1190 within two days (15.03.-16.03.). A casino that offers its range of games in Germany must not allow deposits from third-party accounts. After all, the player account and bank account have two different names here. So this is a case of money laundering. In addition, my daughter is severely disabled and I have all the decision-making powers. I'll send you the court order. I even have the reservation of consent. Legal transactions are not effective without my consent. Of course, I do not give my consent for bets on casino platforms. The casino keeps my daughter's money even though it's illegal. Meine stocktet is under the care of the Federal Republic of Germany and is worthy of protection. The money is needed for her care. I told the casino all this but they refuse to refund the money. Please help me and my daughter. Thank you very much!!
Edited by a Casino Guru admin
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1 year ago
Dear cagon2512,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise who created the account and how did you find out about it? Is your daughter minor, please? Is your daughter aware of placing deposits into a casino account? Have you ever had an account in this casino that you registered yourself?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Dear Petronela,
I actually don't know who created the account. It definitely wasn't me. I have no idea about such things. It could be that my daughter used my information to create the account. But she doesn't understand what she's doing. She is severely disabled and has a brain tumor. She needs care. She is not a minor, but the court declared her legally incompetent on November 14, 2022. I have sent you the court order that she is not allowed to make any decisions. Without my consent, all legal transactions are void and must be reversed. I myself have never had an account at any casino before.
Dear Petronela please help me get the money back shortly. My daughter doesn't understand that this is real money and she can lose the money. She is severely disabled. I need the money for her medication and care.
Thanks very much!
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1 year ago
Thank you, cagon2512, for the clarification. Do I understand correctly that your daughter's credit card has been used to deposit funds into a casino account that was created by an unknown person using your credentials?
How did you find out about the problem, please?
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1 year ago
Translation
Thank you Petronela, it seems that my daughter used my data to open an account in my name. I found that out now.
I have to keep a regular record of my daughter's income and expenses for the guardianship court. I immediately noticed that there was no money. Then my severely disabled daughter told me what she had done and I first had to explain to her that it was real money. She doesn't understand that at all. She thinks this is just for fun and because she cannot understand these things because of her disability, I am her supervisor with the reservation of consent so that I can then reverse all legal transactions and investments in an emergency!
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1 year ago
I understand, cagon2512. Could you please advise what device was used to create the casino account? Do you have an account in this casino too, please?
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1 year ago
Translation
I don't have a player account. The account was created with the mobile phone, an I Phone.
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1 year ago
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I, Havva, am the owner. My daughter doesn't have a cell phone because she doesn't know how to use it because of her disability.
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1 year ago
So to sum it up:
- Your daughter created a casino account from your phone
- She created the casino account under your credentials
- She deposited funds using her payment method
Is this all correct?
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1 year ago
Translation
Dear Petronela, that is all quite correct!
"Slotparadise" knows all this but they don't even reply to my messages and shirk all responsibility although these are special circumstances with my daughter and there is ultimately a court order.
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1 year ago
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Please help us Petronela. I don't know how to pay last month's caregiver because Slotparadise refuses to refund.
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1 year ago
Dear cagon2512,
Could you please advise when the whole incident took place? Ideally, please forward screenshots of the bank statement where disputed transactions will be displayed. However, please keep in mind that since the account was created under your name and from your electronic device it would be very difficult if not impossible to prove that it was your daughter's doing.
Thank you in advance.
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1 year ago
Translation
Dear Petronela, I also blacklisted myself and my daughter so that she cannot register. That was before this incident. In view of this, Slotparadise.com should have refused to open the account or not. That's irresponsible. Why get blacklisted when some online platforms ignore it. In addition, I would be happy to send you the account statement. And the amounts have been paid from her credit card. But she is not allowed to decide freely about her credit card, but there is a court order for that. That's against the law. the whole incident took place on 03/15/2023. The payments were made on 03/15/2023 and 03/16/2023.
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1 year ago
Translation
There are always different names listed for the debits on 15.03. and 16.03.
-15.03.2023 €300.00
-15.03.2023 €75.00
-15.03.2023 €90.00
-16.03.2023 €45.00
-16.03.2023 €300.00
-16.03.2023 €40.00
-16.03.2023 €300.00
-16.03.2023 €40.00
How can I send the account statement?
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1 year ago
Do I understand correctly that you sent a request to have casino accounts blocked? Could you please forward these requests to petronela.k@casino.guru?
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1 year ago
Translation
Hello Petronela, there is once the blocking via OASIS for my daughter Gonca K*****. Then, days and months beforehand, there are various self-exclusions and account closures also at slotparadise.com's sister companies, such as Let's Lucky and Playzilla.
We are both deactivated players, which is why a registration should not have worked at all. I had my daughter banned from all casinos where player accounts existed
Edited by a Casino Guru admin
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1 year ago
I’m sure that you are aware of geolocation of OASIS operation:
"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."
Since you have chosen casino with Curaçao license, it will be very difficult to resolve this case to your satisfaction. Have you informed this specific casino about the gambling problem of your daughter?
