Slotozen Casino - Player’s withdrawal requests are being rejected.

Canceled my withdrawals 2 times and don't tell the reason why the withdrawals were canceled, now the third withdrawal attempt is underway and nothing will happen even though the time windows they have given have already expired. Customer service says they tell free people that they rush but nothing happens and the same explanation and lies continue.

Dear Timo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

i did send email for you. They canselled my bank trasfer withdraw too and told me to debot any other way, so i did miginity and now they say that it dosent work on withdraws too

Thank you very much Timo for your reply and emails. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Kyc has passed. I have not withdrawn from this casino before. Customer service really miserable, do not favor to name the withdrawal function that works.

Hello Timo,

I looked at your complaint and will do my best to help you. I would like to invite Slotozen Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

yesterday I said that mifinity repatriation is not possible and all that was left was a crypto wallet which I had not yet tried. I opened the crypto wallet and deposited money in it again and made a withdrawal. They also canceled the repatriation today and ordered a repatriation with mifinity even though it was said yesterday that it would not succeed

Dear Timo,

We’re very sorry about any inconveniences with your withdrawal.

First, your credit card cashouts failed due to an issue with the payment provider, and we asked you to use an alternative payment method for cashout.

Unfortunately, we were experiencing technical issues with Bank Transfer withdrawals at the time, so we couldn’t process your payment this way and asked you to choose any other payment option.

After you made a deposit with MiFinity, we successfully approved your cashout on Friday, January 21.

You have also made a deposit via CoinsPaid and have tried to make a withdrawal with it. However, according to AML regulations, fiat money cannot be withdrawn to a cryptocurrency wallet, and vice versa. That’s why we had to reject your withdrawal request via CoinsPaid.

Thank you for your patience and understanding.

Best of luck,

SlotoZen Team

The repatriation is indeed finally paid! Withdrawal cannot take about as long even if there are problems and your customer service (slotozen) is completely inferior. No one tells or does anything about things until an outsider, in this case the Casino guru asks about it. Your review can by no means be recommendatory, I have played at dozens of casinos and nowhere has been such a difficult and poor service.

Dear Timo,

did you receive your winnings, please?

Yes, withdrawal has been paid. Thanks for help.

Dear Timo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru