The player from Germany played with a bonus and won. However, he is not able to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Slotohit Casino - Player’s trying to withdraw his winnings.
Amount: €100
Slotohit Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Slotohit Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I fulfilled the bonus conditions at this casino and then wanted to withdraw the money. But they don't want to pay me off and they stand across the board.
Automatic translation:
Public
Public
3 years ago
Dear Maxi,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and send me the link to the bonus you redeemed? I would like to read the bonus T&Cs. Did the casino specify any reason as to why your winnings are being held?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
