SLOTOBOSS Casino - Player’s withdrawal is delayed due to the casino’s requirement to send additional verification documents

I have a withdrawal with this site. They owe me a lot of . MY account was already verified but for this withdrawal they ask me for proof of income which is already a weird request that nobody has every asked me.

I send them my business banks statement showing more than 25.000 Euros received for the past months. I assume this is enough to show I am not a bum although I do not know why they even have a right to ask for my income.

Then they ask more proof of earnings. I tell them I just sent them that. Now they ignore my last emails asking them to clarify why they do not accept what I sent and why they are asking more and what exactly they want.

Dear Somprasong Tanjaisue,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. Could you please upload all the evidence you have, including the conversation with the casino regarding the issue?

Bets regards, 

Yuliia

Hi where can I forward the emai thread?

Hi Somprasong,

You can forward it here: yullia.k@casino.guru

Hi I have forwarded all.

Hi, 
Thanks for the reply. We have already contacted the casino and we are waiting for a response from them. Once they answer, we will immediately let you know.

Dear Somprasong,

The casino has provided us with information that you have already resorted to an ADR and your complaint is currently being investigated by a 3rd party. Can you confirm this information?

Best regards, 

Yuliia

Hello, I added my complaint in the website thepogg first and all they told me was that the casino was bad so they could not help. So now I tried your website to see if you can be more helpful! 

Thank you for posting my case.

Hi,
Thank you so much for the clarification. I will contact the casino now and hopefully we will receive some answer. 
Thank you for being patient.

We would like to ask the Sloto Boss Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Somprasong,

Unfortunately, the casino didn't respond to this complaint. Therefore we are froced to close it as 'unresolved'. I know that this is not a satisfactory solution for you, but at least the players will be able to read about your negative experience in our review.

I apologize we weren't able to help you with your problem.