The player from Texas encountered an issue with a bitcoin deposit that had not appeared in his casino account, despite having received confirmation after winning on a free token. The Complaints Team attempted to assist by requesting clarification and relevant communication with the casino, but the player did not respond to multiple inquiries. As a result, the complaint was rejected due to a lack of information needed for further investigation.
Sloto Stars Casino - Player’s deposit is delayed.
Amount: $30
Sloto Stars Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Sloto Stars Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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1 month ago
I made a deposit using bitcoin and it never showed up. It was a confirmation deposit after I won on a free token
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1 month ago
Dear reyesreuben2024,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please clarify if you have tried contacting the casino regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
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1 month ago
Dear reyesreuben2024,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Dear reyesreuben2024, could you please share your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
