The player from Texas encounters an issue with a bitcoin deposit that has not appeared in their casino account, despite receiving confirmation after winning on a free token.
Sloto Stars Casino - Player’s deposit is delayed.
Amount: $30
Sloto Stars Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 19h 57m 3s
Case summary
4 hours ago
Public
Public
15 hours ago
I made a deposit using bitcoin and it never showed up. It was a confirmation deposit after I won on a free token
Public
Public
4 hours ago
Dear reyesreuben2024,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please clarify if you have tried contacting the casino regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
reyesreuben2024 has 6d 19h 57m 3s to reply
