The player played with a no deposit bonus and won about $900. Most of his winnings were cancelled due to a maximum win limit. The complaint was rejected because it was unjustified.
Sloto'Cash Casino - Player’s winnings were cancelled due to a maximum win limit.
Amount: $900
Sloto'Cash Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Sloto'Cash Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I won over 900USD at the casino (slotocash) with free spins ($ 31 no deposit bonus) because it doesn't pay out every time I tried Balance 0.00 then continued to play well I lost up to 570USD and then 570 USD 400USD just vanished into the air super casino (slotocash) fooling people further well in the end I lost the rest thanks too
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4 years ago
Dear Stipo,
Thank you for contacting Casino Guru. I’m sorry to hear you lost your winnings. I looked at the bonus you played with and found the reason why most of your winnings were cancelled. If you look at the bonus rules, you will find there is a maximum win limit of $180 (picture above). It means, this amount is the maximum you can win when playing with the bonus. It is very common for casinos to limit the winnings from bonuses and implement other restrictions like in your case the maximum win limit. The casino can form their own T&Cs and set their own rules for the game play, especially when it comes to bonuses. I’m afraid, there is not much that can be done in this case.
Best regards,
Peter
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4 years ago
Translation
Yes ok I understand but why did 400 USD just disappear in the air?
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4 years ago
Translation
Ok when 7ch would have lost it but that it just does 400 USD IN Dissolve it is not okay
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4 years ago
Hi Stipo,
As I mentioned before, you were only eligible to withdraw $180 due to the maximum win limit. You can also find the rule in the casino's Bonus T&Cs:
"The maximum redemption amount that players can obtain due to winnings made from existing and previous free money promotions is $180.00 USD. Any funds left from free winnings will be immediately removed from the player's account after processing the withdrawal. The person who tries to go above this limit will have the funds removed from his/her account."
I'm sorry but I will reject your complaint. I recommend you always read the Bonus T&Cs before you accept any bonus. I wish I was of more help.
Best regards,
Peter
