Slotmaniax Casino - Player’s withdrawal has been delayed.

Hello, I used to withdraw money within 72 hours, but now for some reason, they tell me it takes 7 days. Why is there such unfairness? And why does this casino still receive high ratings?

Dear vanya.tkach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vanya.tkach,

We sincerely apologize for the less-than-satisfactory experience you encountered with our casino. Our financial team is dedicated to expediting withdrawal requests, but it's important to note that each withdrawal is individually reviewed to ensure the safety and security of our players.

Withdrawal requests typically require a minimum of 72 hours for processing, though in some cases, it may take longer. Our Terms and Conditions state, "Withdrawals shall be provided within 7 (seven) days after completion of KYC and approval of Your Account."

Upon a thorough review of your account, we noticed that you initiated a withdrawal request on November 3rd. Just before the weekend. Please be aware that our financial team doesn't operate during weekends nor do the banks, which may have caused a slight delay in processing.

Considering these non-working days, it has now been 4 working days since you requested the withdrawal.

Please rest assured that each withdrawal is individually reviewed to ensure the safety and security of our valued players.

Please be informed that we will make every effort to process your withdrawal during this week.

Once again, we deeply regret any inconvenience this may have caused you. Our ongoing commitment is to make your experience as enjoyable as possible at our casino. If you have any questions or require further assistance, please don't hesitate to reach out to us via email or our live chat.

We appreciate your understanding and look forward to providing you with an improved gaming experience in the future.

Sincerely,

SlotmaniaX Casino Representative

I would not give a high rating for this casino, first of all, I have been betting on sports for exactly two weeks, and the money is paid out for a long time, and one more thing: sometimes they return bets in life, how can it be like this!!!!

Dear vanya.tkach,

Have you received your withdrawal from the casino yet?

So

Dear vanya.tkach,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru