Slotmaniax Casino - Player’s winnings haven’t been received yet.

I ordered a withdrawal, but the money has not arrived yet. I apologize for the delay; it is due to the weekend. You can normally expect the funds to arrive within 12-24 hours. Will my money arrive in my wallet tomorrow? I cannot confirm! Has 72 hours passed since you requested the withdrawal? Yes, it has. Alright, most likely, the funds will arrive in your wallet tomorrow. I am writing to you now because I have not received my money. Can you expedite this process? We apologize again for the delay. Please be patient. The money will soon be in your wallet. Once the money reaches me, I will be at ease. At this moment, I am anxious whether I will get my money. I apologize for the delay, it happened because of the weekend. You can expect the funds to arrive within 12-24 hours. Earlier I was told that I would get my money in 72 hours, but I have not received it. Now you are telling me that it will happen in 24 hours, why should I believe this? Please explain.

I HAD THIS CONVERSATION IN THE LIVE CHAT!!!!

Dear vanya.tkach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The money has arrived, thank you for being with me.

Dear Ivan,

We sincerely apologize for the less-than-satisfactory experience you encountered with our casino. Our financial team is dedicated to expediting withdrawal requests, but it's important to note that each withdrawal is individually reviewed to ensure the safety and security of our players.

Withdrawal requests typically require a minimum of 72 hours for processing, though in some cases, it may take longer. Our Terms and Conditions state, "Withdrawals shall be provided within 7 (seven) days after completion of KYC and approval of Your Account."

Upon a thorough review of your account, we noticed that you initiated a withdrawal request on October 19th. Just before the weekend. Please be aware that our financial team doesn't operate during weekends nor do the banks, which may have caused a slight delay in processing. Nevertheless, we're pleased to inform you that your withdrawal was completed in a timely manner.

Once again, we deeply regret any inconvenience this may have caused you. Our ongoing commitment is to make your experience as enjoyable as possible at our casino. If you have any questions or require further assistance, please don't hesitate to reach out to us via email or our live chat.

We appreciate your understanding and look forward to providing you with an improved gaming experience in the future.

Sincerely,

SlotmaniaX Casino Support

OK. But I want to know if my next withdrawal will be faster?

Dear vanya.tkach,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru