The player has deposited money into her account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore, we marked the complaint as resolved.
Slotman Casino - Player’s deposit has never been credited to her account.
Amount: €20
Slotman Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited 20 euros: the money was withdrawn from my account but the money was not credited at the casino
Automatic translation:
Public
Public
1 year ago
Dear alexrambl2010,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
I received the money after 4 days. Thanks very much!
Automatic translation:
Public
Public
1 year ago
Dear alexrambl2010,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
