Slotman Casino - Player’s account has been blocked.

They said I broke the rules in paragraph 10.1, but I didn't feel like I was breaking all the rules of the casino, I was just trying to withdraw funds then they asked to upload a document, then I uploaded my driving license, and they took a selfie with my ID and I also uploaded it But suddenly my account was closed by the casino, my account had a balance of about 350 Euros

Dear wandi007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.slotman.com/terms-and-conditions), point 10.1 and I found this:

„10.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

·       participating in any type of collusion with other players

·       development of strategies aimed at gaining of unfair winnings

·       fraudulent actions against other online casinos or payment providers

·       chargeback transactions with a credit card or denial of some payments made

·       creating two or more accounts

·       providing of forged documents

·       other types of cheating

or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player."

Did the casino specify which point has been breached? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

I did not violate anything from paragraph 10.1 I did not commit fraud, did not have two or more accounts and did not falsify documents or other fraud

Wandi007, thank you for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Wandi007,

I'm taking over your complaint. I will contact the casino and see if I can help.

before that I thank you

Hello Wandi007,

Please, be informed, that decision about block of your account was taken by administration in frameworks of website rules, paragraph 10.1 because we have suspicions of fraudulent activities.

Also, according to the rules of the casino,player will not be notified or informed about the reasons of such actions.

Best Regards,

Slotman Team

Dear Slotman Team,

Could you please provide us some evidence to support your claims? Please send it to my email address (peter.m@casino.guru). All sensitive data can be blurred out.

I had made a complaint on askgamblers.com but suddenly there was no fair result, I thought there would be justice for me but apparently not, they askgamblers.com will stay on the side of casinos, hope https://casino.guru/ can help me.

Thank you

Hello Wandi007,

As for account verification, the Casino rules state that the player can be asked for any documents for confirmation and the player agrees that he is ready to provide them.

This is done primarily for the safety of the players.

Your account was not verified, therefore, according to the rules of the Casino, the account was closed.

Confirmations have been sent to a representative of the Casino Guru.

Best regards,

Slotman Team

Thank you Slotman Casino for the evidence. Dear Wandi, I'm afraid, I can't help you with this one based on the evidence provided by the casino. Your complaint will be rejected. The casino will not give you an exact explanation due to security reasons. I wish I could help you more.

Best regards,

Peter