The player from Germany is experiencing difficulties withdrawing from the casino. The player confirmed the issue was resolved.
SlotMagie Casino - Player can't request a withdrawal.
Amount: €400
SlotMagie Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
So it's about the following: I played and lost 6 times with Paypal but my Paypal address is known to slotMagie then I deposited money once with my Bitpanda Visa card and won 400 euros now comes the problem. With the Bitpanda visa card I can only deposit money or pay with it but not receive any money. I wrote to the support several times by email because no live chat works and suggested that they pay me the money to my PayPal account but I always only get the same Answer (copy past)
Your payout could not be processed because the payment method you selected has not yet been used with your player account. For your payout, please use a payment method that is stored in your player account.
If you have any questions or need help, please contact our team via live chat on our homepage or via email at support@......!
No reference is made to my emails and no solution found and I am just at a loss as it has never happened to me that I am verified and have all my documents and everything is correct so I am at a loss right now I have a screen video of mine Profile made all transactions all game sessions so everything is really documented and I'm definitely not wrong.
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1 year ago
Dear Soran.M,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if your account has been fully verified? Were you be able to provide screenshots of the deposits made via PayPal from your casino transactions history to casino support? Was their reply any different?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Yes my account is fully verified and I have also taken screenshots of it and also made a full screen video of my gamer profile so all transactions are in my account and screen video. I wasn't even asked if I could prove the Paypal payments, but I can prove everything and you can see it in my player profile because my Paypal account is linked to my player profile. I hope you can help me because I am desperate. Today my payment was canceled again for the same reason and no reference is made to my emails. My Bitpanda visa card is also linked to my Paypal and my player profile, so I can document everything
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1 year ago
Translation
Today my payout was canceled twice and again with the same reason, although my PayPal account is known to slotMagie and I paid in 6 times with PayPal. I have all the proofs/screenshot and videos of course.
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1 year ago
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I also have screen videos and everything.
Here are my Paypal deposits
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1 year ago
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Today they wrote me an email that I should still make the payout with the same method as the deposit, i.e. with the bitpanda visa card and if it fails, they would pay me the money via PayPal as a gesture of goodwill, so I should request a PDF from PayPal . I've done everything now and the money should be out I hope it works out then of course I'll let you know when it arrives and the matter is off the table.
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1 year ago
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So I received my money. The matter is settled and can be closed. Thanks anyway
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1 year ago
Dear Soran.M,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
