The player from Germany is experiencing difficulties verifying his account. Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified.
Slotland Casino - Player’s struggling to complete account verification.
Amount: $100
Slotland Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Doesn't pay out. Locks account.
Payout requested beforehand.
No report, it is done immediately, evidence is still required for payment.
The amount is being processed in the account for payment.
No payout after well over a week.
Apparently it only pays out once a week on Tuesdays anyway.
Mail sent, request not only for a copy of ID and proof of the account in the name.
No, for the sake of rubbish, you should be photographed holding your driver's license next to your face.
If that's not too small or fuzzy then supposedly still.
Utility bills require proof.
Always a good excuse not to have to pay off.
I sublet. So no utility bills with my name.
No delivery bills either, as I rarely have anything delivered to me.
So Slotland doesn't have to pay as long as they ask for proof of bills that not everyone has.
Incidentally, almost all the casinos you are currently linking to are highly questionable and overrated.
Vegasrush is already rated negatively, of which I will be entitled to my 150 € that I requested for payout or the total of 235 € credit will never be paid out.
Automatic translation:
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4 years ago
Dear Denis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
Do I understand it correctly that uploading your utility bill seems to be the only obstacle standing between you and your winnings? Have you tried to communicate this issue with the casino and asked for any alternative way to verify your account?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Dear Denis,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Hello
In the meantime, Slotland has temporarily waived a so-called utility bill as further evidence - pictures of ID cards and driver's license are obviously not enough - towards me.
I immediately sent the pictures of the ID cards on Friday and received an answer on the same day that they were being checked. An answer would usually come within one working day.
Not that there wasn't enough time to check them on Friday, until Wednesday there was no answer, after which I wrote to Slotland again.
They replied that they had seen that my ID card had expired and are now requesting a copy of a utility bill again.
The ID card actually expired this summer when I asked the Ludwigsburg Citizens' Office 2 weeks before the ID card expired, because everything is limited due to Corona and only with an appointment in advance online or by phone, if at all, it was said as long as I was do not necessarily need a new ID card if I do not apply for an appointment to issue a new one during these Corona times.
I have now applied for the first free date, which is on November 2nd.
So Slotland won first.
Then in November they have to come up with new excuses to avoid having to pay off.
PS: There is no rental agreement or an electricity bill with my name on it, as I temporarily moved into an otherwise unused room in my parents' condominium due to the excellent location on the housing market.
So there are no such utility bills, with my current address.
And there are far better casinos that don't ask for utility bills.
Identity card (with my current address) / driver's license and checking whether the specified account in the name actually exists is there.
End of the novel.
Best regards
Edited
Automatic translation:
Public
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4 years ago
Could you please advise how would you like to proceed with this case? Please understand that it is very difficult for us to help you if you can’t provide required documents.
Could you please advise if you have deposited any funds into your account or the winnings were accumulated from a free bonus?
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4 years ago
Translation
Since I couldn't get an appointment to apply for a new identity card in the Citizens' Office before November and can only get a new one in November, I will then send a copy of the new identity card and again the driver's license in November, at last Slotland practically admitted that this it is enough and has waived the utility bills in an email to me and only wanted photos of the ID card and driver's license.
If I have found an acceptable apartment at a fair price, with a rental agreement, they will also get a copy of a utility bill.
Then I request the withdrawal again and Slotland will delay again and find excuses not to have to withdraw the money.
I used a bonus and met the wagering requirements.
Of course I didn't deposit any money because it was clear to me from the start how bad and untrustworthy most casinos are of the kind that Casino Guru links.
You see sooner or later in the sharply declining ratings, even for those rated much too high at first and the many with very questionable or bad ratings.
That many of the pages are practically completely the same and look like, games like bsp. Mega Fortune never finds one, is also somehow noticeable.
Netbet, for example, would be a good casino that doesn’t mess around with payouts and takes a long time (and they didn’t ask me for utility bills), and none of these casinos can compete with that.
Where is Slotland's address in the real world?
I couldn't find any on their side.
When asked by email, I got no answer.
Especially no proof of Slotland's address with utility bill.
Kind regards
Edited
Automatic translation:
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4 years ago
Thank you, Denis, for getting back to us. As I mentioned earlier, we’re not really in position to help you without you providing all the required documents.
Please understand that if you haven’t been asked to provide a utility bill at one casino, it’ll be the same list of documents in any other casino. Every house has different rules regarding KYC verification. Some casinos are anonymous hence, don’t require any kind of verification, some of them request more documents. The list of personal documents is not managed solely by casinos themselves, Licensing Authority, casino owner (brand or platform) and other factors play major role.
Please understand that without picture ID it’s close to impossible to verify your identity. Once you’ll renew it in November and send for the verification you should be able to complete KYC and receive your winnings.
I’m very sorry we couldn’t resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now reject this complaint; however, you can contact us anytime and request reopening. Thank you for your understanding.
