The player from Argentina is having difficulties accessing his casino account. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Slotjoint Casino - Player is struggling to log in to his account.
Black points: 213
Amount: $1,100
Slotjoint Casino
Safety Index:Above averageSafety Index
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6.9
Slotjoint Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I had USD 1,100 of credit and I requested a refund of 100, above all to know if they were reliable. My account was automatically blocked, I could no longer access it, and messages and complaints were no longer answered. It's been more than 30 days. I don't know how to proceed. I need your help
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4 years ago
Dear Fronton,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you tried contacting the casino regarding this issue? Did you receive any explanation? Please forward any relevant communication between you and the casino to kristina.s@casino.guru. (Or you can post it here). We will be waiting for your reply patiently.
Best regards,
Kristina
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4 years ago
Translation
Dear Kristina: I appreciate your concern. I do not receive any response despite the emails sent. Thanks for contacting you
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4 years ago
Thank you very much Fronton for your quick reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Now I would like to ask Slotjoint Casino to join us in this case and give us further explanation of why was the player's account blocked.
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4 years ago
Translation
Apparently they do not respond either
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4 years ago
Unfortunately the casino hasn’t provided any answer on this case yet.
Dear Fronton, could you please confirm that your account is still blocked? Have you heard anything new from the casino? If the problem still persists I would like to ask Slotjoint Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
The account is still locked. There was a contact two days ago but they still haven't met the refund
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Nick
Casino.Guru
