Slotjoint Casino - Player is not happy with the withdrawal process.

I wait until next days for one month for the withdrawal... 

I have send them all the documents... But the verification is not complete.... 

Not one of my documents were be proofed.... 

Dear Sergej,

We hope that you have a great day!

We have heard back from our Verification Team and they advised the the payout will be sent back to the payment method you use for deposit.

Please change back your withdrawal method back to your IBAN number and send us your bank statement which shows your deposit to SlotJoint Casino, your name, bank account number and address.

Please note that wire transfers take around 2-8 business days to credit your bank account.

Congratulations again on your win. We are very happy to have you as a player at our Casino.

Should you have any questions, please speak with a representative through our 24/7 live chat.

Yours truly,

SlotJoint Support

Dear Sergei,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your withdrawal. Let me ask you a question to fully understand the problem. Did you change your withdrawal method back to your IBAN number and provide the bank statement exactly as required by the casino? 

Most online casinos only let you withdraw money using the same payment method you used for depositing. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. If all the data is correct, there should be no reason for the casino to delay your withdrawal. 

Best regards,

Peter

Dear Sergei,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.