The player seems to have trouble with the casino's verification and withdrawal processing. We rejected the complaint because the player didn't respond to our messages and questions.
Slotjoint Casino - Player is not happy with the withdrawal process.
Amount: €580
Slotjoint Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Slotjoint Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
I wait until next days for one month for the withdrawal...
I have send them all the documents... But the verification is not complete....
Not one of my documents were be proofed....
Dear Sergej,
We hope that you have a great day!
We have heard back from our Verification Team and they advised the the payout will be sent back to the payment method you use for deposit.
Please change back your withdrawal method back to your IBAN number and send us your bank statement which shows your deposit to SlotJoint Casino, your name, bank account number and address.
Please note that wire transfers take around 2-8 business days to credit your bank account.
Congratulations again on your win. We are very happy to have you as a player at our Casino.
Should you have any questions, please speak with a representative through our 24/7 live chat.
Yours truly,
SlotJoint Support
Public
Public
5 years ago
Dear Sergei,
Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your withdrawal. Let me ask you a question to fully understand the problem. Did you change your withdrawal method back to your IBAN number and provide the bank statement exactly as required by the casino?
Most online casinos only let you withdraw money using the same payment method you used for depositing. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Best regards,
Peter
