Home Complaints Slotjoint Casino - Player is experiencing difficulties with the casino's verification policy.

Amount: Can$1,300

Slotjoint Casino - Player is experiencing difficulties with the casino's verification policy.

8.6/10 Very Good reputation Submitted: 13 Sep 2019 | Resolved: 16.10.2019
Our verdict

Case closed

RESOLVED

Case summary

29 days ago - 16 Oct 2019
The player has been waiting for a pay-out for over two months. The reason for this is the casino's strict verification process. The player informed us the complaint was resolved.
Written by Peter
Casino Guru admin
Public
BRENDA

Waiting more than 2 months for payout.  Verification demands over the top.  I have sent required bank statements numerous times showing Bank Location, Number, My Name and Account Number  Because this info, is not shown on page 2 of the statement which shows my deposits to the Casino they will not accept this.  I have requested a phone number in order to speak with a rep.  I am awaiting a response. I have not experienced this with any other Casinos.

Public
Peter

Dear Brenda,

Thank you for contacting Casino Guru and letting us help you with your withdrawal issue. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that Slotjoint Casino has a more strict verification process, but it's not unusual. I recommend you to contact the casino again, ask what documents they need and in what form they need them. Then ask your bank for a bank statement with all the information exactly as required and provide it to the casino. If all the data is correct, there should be no reason for the casino to delay your withdrawal. 

 

Best regards,

Peter

Public
BRENDA

I sent exactly what they requested yesterday, yet again I received the same request again today.  Just where does one go from here?

Public
Peter

Hello Brenda,

Thank you for the additional information. I contacted the casino and now I am waiting for a response. You will receive a notification as soon as the casino replies. 

 

Best regards,

Peter

Public
Peter

We would like to ask the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public
Peter

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Public
Peter

The player informed us the complaint was resolved.

Public
Peter

Dear Brenda,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

 

Best regards,

Peter

The request to reopen the complaint has been submitted. We will review the situation and inform you about the outcome of this process.