HomeComplaintsSlotjoint Casino - Player has a problem with KYC.

Slotjoint Casino - Player has a problem with KYC.

Amount: €900

Slotjoint Casino
Safety Index:Above average
Submitted: 26 Sep 2019 | Case closed : 23 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Tracy from New Zealand has a problem with passing through KYC. The whole process is very slow.

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4 years ago

have made withdraw an have been waiting 8days since sending all documents required. ..keep recieving same email which is not helping the situation. ..

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4 years ago

Hello Tracy.

Thank you for contacting us.

Could you please send us the email what casino send to you?

Regards, Matej

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4 years ago

Dear Tracy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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