HomeComplaintsSlotjoint Casino - Player has a problem with KYC.

Slotjoint Casino - Player has a problem with KYC.

Amount: €900

Slotjoint Casino
Submitted: 26 Sep 2019 | Closed : 23 Oct 2019
Closed Our verdict

Player stopped responding

REJECTED

Case summary

Tracy from New Zealand has a problem with passing through KYC. The whole process is very slow.

Public
Public

have made withdraw an have been waiting 8days since sending all documents required. ..keep recieving same email which is not helping the situation. ..

Public
Public

Hello Tracy.

Thank you for contacting us.

Could you please send us the email what casino send to you?

Regards, Matej

Public
Public

Dear Tracy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news