The player from New Zealand is experiencing difficulties playing slots from a specific game provider. The comaplint was resolved as the casino fixed the issue with the game provider for players from New Zealand.
I have told the casino many times that I'm unable to play the isoftbet games. They say clear cookies/cache but that doesn't work then they say they will pass on t their tech team and I will hear back within the day. Guess what I never heard back..............and there is no way in hell they will give me a managers or supervisors mail address
Dear Missy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how we could be of more help since you have already contacted the casino and it seems to be a technical issue. I have checked terms and conditions, and iSoftBet is not listed as restricted game provider in your country. Could you please advise if you have tried any other devices?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Missy,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Thank you very much, Missy, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you - I have asked again today to speak to a manager but they won't.
I would like to ask Slotjoint Casino to join us and help us resolve the player's issue.
We haven't receive any answer from the casino yet. Please note, if you will fail to respond to us within the next 7 days, the complaint will be closed as "unresolved" which could lead to casino rating deduction.
Hello all and thank you.
We will investigate and we will revert back within 24 hours.
Hello all, just an update: We have found out the cause of the error and the team has updated the setting. It should take effect within 24- 48 hours, I will keep you guys posted! Apologies for the trouble and thank you so much for your understanding. 🙂