HomeComplaintsSlotino Casino - Player unable to withdraw funds from a casino.

Slotino Casino - Player unable to withdraw funds from a casino.

Amount: ??

Slotino Casino
Safety Index:Above average
Submitted: 27 Mar 2024 | Case closed : 17 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Bulgaria was unable to properly play or withdraw her winnings from the online casino. She stated that the casino readily accepted deposits but hadn't allowed any withdrawals. However, her complaint lacked clarity and despite our efforts to understand her issue, she failed to provide additional information. Consequently, we were unable to investigate further and were left with no choice but to reject the complaint.

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7 months ago
Translation

This casino is like Betmarket, only accepting deposits, they don't let you play properly and they immediately steal them, and don't even think about withdrawing. Just see how many deposits I have there, but zero withdrawals.

Automatic translation:
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7 months ago

Dear Stefkataseva,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slotino Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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7 months ago
Translation

What else should I clarify, I told you that they don't let you play a normal game, they only rush to take your money, the others take your money today, but tomorrow you take it too, and these just go into their coffers, that's not how it works, so no one wants to play there .

Automatic translation:
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7 months ago

Dear Stefkataseva,

It is still unclear what your issue is. What do you mean they do not let you play normal games?

Please give a proper explanation of the case otherwise we will be forced to close the complaint.

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7 months ago

Dear Stefkataseva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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