The player's winnings from his bonus were voided for unknown reason. The complaint was rejected as the player's winnings were limited by the max win rule of the bonus.
Slotimo Casino - The player's winnings were voided.
Amount: €3,000
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello I deposited 100 euros in the casino with no profit and the second time 20 euros with a bonus of 10 euros and quickly won 5000 euros, I was wondering why the wager lasts so long for the 10 euros bonus, which I then managed and the money was gone and I was credited with 80 euros, in the chat you also get no information about the max bet. and in the GTC there is nothing in it about the bonus conditions.
Automatic translation:
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2 years ago
Hello Heinz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Allow me to ask you a few more question before we would move forward.
Did the casino mention anything about your max bet? Did they explain the void of your balance in any way? Is your account fully verified and was this your first ever withdrawal request?
Looking forward to your answer and please keep us updated if there will be anything new regarding the case. You can also send me any relevant screenshot or proof to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hello the casino or the chat that was Katrin K wrote me that she couldn't tell me anything about the max bet, the slot would show it to me, she said I played a maximum of 5 euros. no, my account wasn't verified yet, didn't want to pay out just wanted to get the profit because i made the wager..
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2 years ago
Hi there, I checked your complaint and the casino's response is "a player can earn up to 10 times the bonus money"
as stated in the rules
8.9.1. Casino bonus campaigns are limited with a maximum conversion amount of 10 (ten) times the bonus awarded from virtual funds to real money, except the campaigns listed below:
- 1BVEGAS100 maximum convertible amount is equal to 7 (seven) times the bonus awarded
- 1BWEL500 maximum convertible amount is up to 1250 € (or equivalent to € in other currencies)
- 1BLUCKY100 maximum convertible amount is equal to 4 (four) times the bonus awarded
- 1BNODEPCB bonus maximum conversion is equal to 500 €
- FIRE30 maximum convertible amount is equal to 1500 €
- FIRE40 maximum convertible amount is equal to 1500 €
Slotimo states that the player also broke the bonus rules and played on more than 5% of his bonus, and despite this Slotimo brought the player the money he could earn.
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2 years ago
Translation
Thank you very much Casino.Guru for the effort but leave it alone..if the chat doesn't even know what the max bet is then you shouldn't play there and my bonus code was this SLWEL250 and none of the listed ones..
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2 years ago
8.9.1. Casino bonus campaigns are limited with a maximum conversion amount of 10 (ten) times the bonus awarded from virtual funds to real money, except the campaigns listed below:
- SLWEL300 maximum convertible amount is equal to 8 (eight) times the bonus awarded
- SLWEL250 maximum convertible amount is equal to 8 (eight) times the bonus awarded
- SLWEL50 maximum convertible amount is equal to 8 (eight) times the bonus awarded
- SLWEL200 maximum convertible amount is equal to 8 (eight) times the bonus awarded
I accidentally sent other bonuses. With the SLWEL250 bonus, you can earn up to 8 times the bonus money.
And if your bonus was 10 euros then you are allowed to play for 0.5 euros and you played for more but still gave you the money you withdrew.
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2 years ago
Translation
I specifically asked in the chat how high I can play with Katrin K. She couldn't give me an answer.. it's sad or it was intentional
Automatic translation:
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2 years ago
Dear Slotimo Casino,
If the player deposited 100€, that means he could withdrew 800€ from the bonus? Could you please advise how much did he requested for withdrawal and what amount did he already received?
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2 years ago
This is about the bonus money of 10 euros so he could earn double 8 out of 10 euros.
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2 years ago
Dear Heinz,
The fact that you have bet over the max would not change the max withdrawal limit of the bonus away. If you did bet over the max, and the casino still paid you out, we find the case to be resolved as they acted based on their terms and conditions.
Is there anything else we can assist you with? If not, the complaint will be closed.
