The player from Germany is experiencing difficulties withdrawing his winnings. Player’s complaint has been resolved successfully.
Slotimo Casino - Player’s withdrawal has been withheld.
Amount: €1,000
Slotimo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Slotimo Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Hello Guru Team,
I registered with Slotimo.com and deposited and bet with Ezeewallet without bonus money. I won 2000 euros and after a few emails (documents for verification) my account was checked and the money of 2000 euros was paid out to my Ezeewalett. I deposited another 150 euros without a bonus and won 1000 euros, now after about 30 hours after I made the payout, the money of 1000 euros has been returned to my casino account. The support writes that there are problems with the bank would be ..
Now I have paid out 1000 euros again. This may be canceled again.
Please contact the casino as soon as possible to clarify what is going on.
THANKS!
Kind regards,
Tuscani090283
Automatic translation:
Public
Public
3 years ago
Dear Tuscani090283,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your first withdrawal has been received successfully?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hi there,
Casino transferred the money.
You can close the case.
thanks
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tuscani090283, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
