The player from Germany has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Slotimo Casino - Player’s withdrawal has been delayed.
Amount: €3,500
Slotimo Casino
Safety Index:Below averageSafety Index
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5.1
Slotimo Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been trying to pay out 3500 euros since March 29th. I am always comforted. First the KYC process took forever (always uploading new documents and photos), then when I was fully verified, there was a software update and my payout was canceled again. Then I allegedly entered a wrong bank name. Canceled again. Now the third attempt is running since April 10th and nothing happens. According to the chat, my case is being treated with the highest priority, but it just isn't happening. I've already paid out 1000 euros there without any problems, which is why I don't want to or can't accuse anyone of fraud here, but just under 3 weeks is definitely too long for a payout.
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1 year ago
Dear tengelhardt87,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Yes, that may be.
Like I said, I'm not accusing anyone of cheating here. I am fully verified. Still, I keep getting stalled. It feels like wanting to cancel the payout in order to continue playing and then lose the money. I've been chatting with them for almost 3 weeks and they say it will be there in the next few days etc.
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1 year ago
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The money arrived today 🙂 1 day after this posting here... anyway, you helped. Thanks
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tengelhardt87, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
