Slotimo Casino - Player’s withdrawal has been delayed.

Hello I joined Slotimo last week put €550 of my own money in total. I brought that up to €1500 that’s sports betting through the site not on casino they rejected 2 of my withdrawals because of a rollover I said ok that’s fine rolled over and was told on live chat it was completed so I can withdraw. I did that on 23/01/2023. I was told 48 hours as it said pending and still does KYC then contacted via email for ID I sent it then asked for a selfie of me holding the ID I did now on live chat they are saying I have to wait feels like a scam they are not helpful I’ve emailed their support and receive zero emails in return what am I supposed to do? I’ve saved most of my chats and have threatened to go to the police they don’t seem to care

Dear decs0413,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear decs0413,

Have you received your withdrawal from the casino yet?

Dear decs0413,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.