Slotimo Casino - Player’s withdrawal has been delayed.

Hej

jeg har flere gange bedt om at få udbetalt min gevinst. De giver mig samme svare. At min forespørgsel er blevet sendt videre til rette afdeling. Men intet sker. De lukker mig ned fra chatten med samme svar.

de sagde jeg skulle vente maks 48 timer.

nu er der gået flere dage.

jeg har vundet 18.600 euro.

min konto er verificeret og de har også udbetalt til mig før. Men mindre beløb.

men nu har jeg vundet stort og de reagere ikke på mine mails eller de svar jeg stiller på chatten.

jeg har bedt om min første 5000 euro da de kun kan udbetale 5000 euro af gangen. Men de reagere ikke på mine henvendelser.

jeg tillader mig at sende jer billeder af min gevinst.

Dear CNGZTHEMAN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? I'm sorry but I couldn't identify it from the forwarded screenshots as they are blurred.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hej petronela

tak for din tilbagemelding.

Da man kun kan anmode om 5000 euro om ugen. Så har jeg i første omgang anmodet om 5000 euro. Og de resterende penge 13.500 euro står inde på min konto. De skal også udbetales.

jeg anmodet om udbetalingen d. 22 december 2022

de sagde til mig at der Max ville gå 48 timer og derfor valgte jeg at skrive til jer.

jeg er bekymret for om jeg får mine penge, da jeg har læst at der er andre der har samme problem med denne casinoside.

hvis du skal bruge andre informationer af mig bedes du oplyse mig.

hvis det er muligt kan jeg sende dig billederne engang til?

Tak for jeres hjælp.

Hej igen

jeg var inde og kigge på min spillekonto og nu har de afvist min udbetaling på 5000 euro og de har fjernet min store gevinst inde på min spillekonto.

hvad har de gang i? Hvordan kan de tillade sig det her?

jeg har skrevet til dem på chatten. Men får samme svar som de sidste 1000 gange. Jeg kommer til at høre fra dem.

jeg har lige modtaget denne mail fra dem.

jeg var en vip kunde hos dem og de gav mig 4000 kr. jeg konverteret dette til rigtige penge.

nu skriver de til mig at min konvertering er ikke gyldigt.

dette er sindssygt. Jeg ved ikke hvad jeg skal gøre.

we are reaching out to you regarding your winnings from the 4000DKK no deposit bonus you received from us on 22/12/2022.

Unfortunately, upon reviewing your gaming activity, we have discovered a significant rule violation as per the bonus terms and conditions:

12. the customer's play is examined for irregular play patterns. Irregular gaming behavior includes, but is not limited to:

(1) Placing bets with minimal or no risk.

(2) Placing bets with amounts in excess of €40 (or its equivalent in any other currency) or 10% of the bonus awarded, whichever is less.

For this reason, the winnings were debited from your account and your withdrawal was rejected.

We appreciate you as a VIP customer and we think that you just missed to check the full T&C, that is why we have activated for you once again a non-deposit Bonus* with the same amount.

We wish you a good luck.

Do I understand correctly that your entire winnings were accumulated from a free (No Deposit bonus), please? Could you please forward a screenshot of your bonus history? My email address is petronela.k@casino.guru.

Hej igen

jeg har sendt dig en mail på dette.

Thank you, CNGZTHEMAN, for your email and reply. I have checked the general bonus terms and conditions, and unfortunately, I didn't find any max bet rule.

According to the casino, you broke the following rule:

https://slotimo1.com/tc-pages/vip-casinobonus

"VIP Casino No Deposit Bonus

...

9. Customer play will be examined for irregular gaming patterns. Irregular gameplay includes but is not limited to:

(1) Placing bets with minimal or no risk;

(2) Placing bets with amounts greater than € 40 (or € equivalent in another currency) or 10% of the bonus given, whichever is lower;

(3) Wagers made by using the gamble feature on slot games;

(4) Placing large bets from the casino bonus balance that result in a substantial win followed by a decrease in bet size equal to at least 75% of the previous average bet size until the completion of the bonus rollover; Should we detect irregular gameplay, we reserve the right to withhold withdrawals and/or forfeit any winnings."

Could you please forward the original promotional offer to petronela.k@casino.guru? I'd like to check if the terms were clearly listed in that email. Thank you in advance.

Hej

har svaret på mailen

Thank you, CNGZTHEMAN, for the forwarded email. There is a link to VIP bonus terms and conditions inside the email. Are you aware of breaching the following rule?

"9. Customer play will be examined for irregular gaming patterns. Irregular gameplay includes but is not limited to:

(1) Placing bets with minimal or no risk;

(2) Placing bets with amounts greater than € 40 (or € equivalent in another currency) or 10% of the bonus given, whichever is lower

Could you please forward your game history to petronela.k@casino.guru?

Dear CNGZTHEMAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.