Slotimo Casino - Player’s winnings haven’t been received yet.

I sent in all my documents to be verified and requested a withdrawal they said they can’t give me a timeframe because of many different problems like staff availability I have emailed them multiple times and they won’t get back to me

Dear Jhen141,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Every other casino I’d have my money max 3-4 days

Dear Jhen141,

Have you received your withdrawal from the casino yet?

Dear Jhen141,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I did but I’ve asked them for the last 4 weeks to self exclude my account and they won’t they said it will take up to 90 days to do it

Hello Jhen141,

Can you please forward the self-exclusion request you sent to the casino to nikolas.b@casino.guru?

Dear Jhen141,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They excluded it when I told them I made a complaint

Hello Jhen141,

As your withdrawal has been processed and your account is now excluded, is there anything else we could assist you with?

Looking forward to your answer.

Regards,

Nick

Dear Jhen141,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.