Slotimo Casino - Player's self-exclusion request is ignored.

To provide some context, I had previously informed Dachbet, the casino's parent company, about my gambling addiction and explicitly requested to be self-excluded from opening an account with any license holder under their umbrella. Unfortunately, despite my efforts to prevent any further engagement with online gambling platforms, I was able to create an account with Slotimo, a license holder associated with Dachbet.

Considering the seriousness of my addiction and my proactive steps in reaching out to Dachbet, I am deeply disappointed that the necessary actions were not taken to honor my request. It is crucial to prioritize responsible gambling practices and ensure the well-being of players.

I understand that administrative procedures may take some time, but a delay of nearly ten months is unacceptable, given the circumstances.

i’ve been contacting slotimo for updates every single months always get the same reply "we kindly Ask you for more patience" i think 10 months is enough patience.

i have sent them 12 emails - whitout reciving any responses back. Via livechat they have said the correct department is working on it. Which i doubtly belive at this point.

at this point i would like you to take a look at this, only reference that i have

(Ticket ID - 1684294)

Dear Denzoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotimo Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Slotimo Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Dear Denzoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Both yes and no as i said, they say the have been working on my request for almost a year now. Same answer everytime with livechat. And i asked dachbet to be blocked across all same licensed platforms.

here is just a example of their responses.

Dear Denzoor,

Can you please clarify when exactly did you create your Slotimo account? When was the first time you contacted them regarding gambling addiction? How long after that did the casino close your account?

Dear Denzoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.