The casino reopened the players account after he closed it due to a gambling problem. The issue was successfully resolved and the money refunded.
Slotimo Casino - Player's account has been reopened.
Amount: €2,200
Slotimo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Slotimo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Another casino of the Bellona BV Group that one can only warn against. I deposited a lot of money and then at some point made a withdrawal of € 2,000. After that, of course, no processing took place. I then had my account blocked because of gambling addiction. The account has been closed. After a few days, I received the information that my withdrawal had been canceled, allegedly because the rollover was too low. The support in the chat told me this was not the case and my account was fully open again, despite gambling addiction. I can also make a new payment at any time.
In the meantime I have deposited again and lost and the withdrawal has still not been made. The provider is very reluctant to close the account, as I should obviously lose the payout. Unfortunately, dear Casinoguru team, you are guilty of giving such bad casinos a good rating just because the affiliate income is higher with such gangs. I have all the emails.
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3 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. I would also like to see any other relevant communication between you and the casino. I am especially interested in conversations regarding wagering requirements.
Lastly, I would like to kindly ask you to stop accusing us of giving good ratings to bad casinos. This is not the first time you claim something like this, and as always you are incorrect - this casino's rating is currently 5,7/10 and has a Questionable reputation from us, as you can see in the review. So, please refrain from such claims in the future. Also, please understand, the player is the only one responsible for creating their account, active balance, and all the bets taking place, not us. We simply shared a casino review and that's it. Thank you for understanding.
Best regards,
Kristina
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3 years ago
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Dear Kristina,
I will forward it directly. In a chat it was confirmed that my account was closed on December 1st, 8:40 pm due to gambling addiction. On December 2nd I was able to deposit at 20:21, because my account was reopened. I send receipts.
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3 years ago
Thank you very much Stefan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Stefan,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Slotimo Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
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I have received the payment of € 2,000 and am not making any further claims. I do not want to have the 200 € back.
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3 years ago
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Unfortunately, Bellona BV aims for double registrations in order to provoke such things. Gambling addicts should be able to easily register again and lose money
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3 years ago
Hi Stefan,
Thanks for the update. Do you want me to close the complaint as resolved?
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3 years ago
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Well, € 200 is actually still missing and it is important that everyone is warned about the Bellona bv casinos. Since they don't answer anyway, lowering the rating is still worthwhile, as the provider specifically avoids gambling addiction. So please leave it open. Let's see if they still answer. My account was specifically closed so that I can continue to deposit. This method seems to have a system there
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3 years ago
Hi Stefan,
I managed to get in touch with a casino rep by Skype. They are looking into the matter, I hope they will get back to me soon. I will keep you updated.
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3 years ago
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Let's not fool ourselves. All Bellona bv casinos do not respect gambling addiction. It's not the first unresolved complaint with them. In spite of gambling addiction, the accounts are opened with pleasure, as is the case here, so that you can deposit more and lose
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3 years ago
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Well, the Skype conference worked well. We know we said Bellona BV casinos and their machinations. Let's hope that fewer users will register there in the future due to a poorer rating.
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3 years ago
Hi Stefan,
Unfortunately, the casino stopped responding.
We would like to ask Slotimo Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
hi Stefan,
I saw that customer service took care of that now.
Are you satisfied with the service you received?
I would love to know if you are okay
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3 years ago
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I haven't received a refund yet. I am happy to provide you with information as soon as or if the money arrives
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3 years ago
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I have now received the € 200. I am delighted about this, as Bellona BV has not yet responded to any of my responses. Then I am happy that a casino in this group is obviously fair.
I'm curious to see how my weltbet complaint will be dealt with, for which the case is exactly the same. Here Bellona BV can prove whether the company is really reputable and reimburse the money. Otherwise, the rating is fortunately drastically reduced, which helps all users.
Thanks @Casinoguru for the help!
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3 years ago
Hi Stefan,
I'm glad to hear that you received the rest of your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
