HomeComplaintsSlotimo Casino - Player's access to online casino has been denied.

Slotimo Casino - Player's access to online casino has been denied.

Amount: €15

Slotimo Casino
Safety Index:Below average
Submitted: 30 Mar 2024 | Case closed : 13 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Italy had reported that he could not access the Slotimo Casino's website due to either downtime or access restrictions. The complaints team had reached out to the player for more information to investigate the matter, but the player did not respond. As a result, the complaint had been rejected due to lack of response from the player.

Public
Public
1 month ago
Translation

I've been experiencing this issue for the past 10 hours as if the site no longer exists!

When I click on the link, it gives me an empty page with 'access denied' written on it, but the slotimo website page doesn't load at all


Automatic translation:
Public
Public
1 month ago

Hello Sciurba83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to access the casino from a different device? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 month ago

Dear Sciurba83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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